Help for parents

On the device your child uses, open learnest.com.au and type your six-character family code. Your child taps their name and types their four-digit PIN. Your dashboard shows the family code, and a QR code that opens the same page. After the first sign-in, that device remembers your family.

The first session is a check of about 20 minutes (about 12 in Kindergarten, and about 15 in Years 1 and 2). It finds your child's level, so some questions are hard on purpose. Sit nearby the first time. Read about check days.

After your child answers in a first session, at your report time: 9:30 pm Sydney time, unless you pick another time in Settings. Confirm your email address first, with the link we sent you. Learnest sends a child's results only to an address a parent has confirmed.

Not for the usual questions. In Kindergarten to Year 4, the device reads questions out with its own voice. To change that, open Read questions aloud in Settings.

In Kindergarten to Year 2, your child can also read questions out loud while you listen and tap whether they read them right. Those questions stay off until you tick the box under your child's name in Settings that says a grown-up sits with them for reading aloud.

Open Children in your parent pages. You add a child there, and you can change a child's name, year or PIN there too.

Yes. Open Parents to invite another parent. They get their own sign-in and their own report emails, and they can do everything you can, including delete the account. Tell them your family code, because they type it to join.

From the same page, you can ask us to email a child's weekly summary to up to 2 people, such as a tutor or a grandparent. Confirm your own address first. We send it only once they confirm, and you or they can stop it at any time.

Up to 20 minutes. Kindergarten runs about 12 minutes, and Years 1 and 2 about 15. To change it, choose Short or Long under Session length in Settings. The page shows the minutes for each child, and a change starts with the next session.

Monday to Friday in NSW school terms, unless you tick other days under Learning days in Settings. Public holidays are always days off, and school holidays follow your holiday choice.

On a day off, your child's page says so, and nothing counts as missed. Your child can still do a bonus session. To stop late sessions, set Evening cut-off in Settings.

The app decides, so you plan nothing. Each session is one subject: maths, English or science. The app splits the week by where each subject needs the most work, and you can change that under Weekly subject planner in Settings.

A usual session mixes reviews of earlier skills, a new skill and practice. A review day has no new skills, only skills your child has already met.

Your child can press Stop for today at any time. If that was a mistake, the next page offers to carry on with the same questions, until the end of that day. If your child walks away without pressing it, the questions also wait until the end of that day.

After that, the report says stopped early. Your child keeps the points for right answers, but not the points for finishing.

Your child can press Something looks wrong on a question. A line then shows under Needs you on your dashboard for 7 days, with a link. Read the question, then choose Keep this question or Stop using this question.

Stopping a question changes it for your family only. A skill keeps at least three questions, so the page says when one cannot come out. Older ones stay under Questions your children said looked wrong, at the foot of your dashboard. To bring a question back, email hello@learnest.com.au.

Yes, in three ways.

• A practice round. Open More for your child's name on your dashboard. Finishing pays 20 points, once a day, doubled on a Saturday or Sunday. It stays out of the reports and does not move your child's skills, though it can change which questions come up next. If today's session has not ended, finish or clear it first.
• A bonus session on a day off. Your child starts it from their own page.
• A timed practice paper. From Year 3, set one from More for your child's name. It waits on your child's Today page for 7 days, and the clock starts when your child presses Start the paper.

It wipes today's answers and takes off the points today's session paid, including any week bonus, so your child can start the day again. Points for the puzzle, a finished lesson and a practice round stay, and so does what your child has learned.

Your dashboard shows it once your child has answered today. A child's Full report always has it.

A check finds where your child should start in a subject. A new child's first three sessions are usually checks: maths, then English, then science. Each subject has one check. If you change a child's year on Children and that moves them to a new stage of the syllabus, such as Year 4 to Year 5, new checks can follow.

A low score on a check day is normal. Check questions run at and above your child's level on purpose, and hard questions are how the check finds where to start. A night's email and that day's page show the number right, with no percent, and check questions stay out of Found hard. The week's email still counts check answers in its totals.

Up to 20 questions or 20 minutes, whichever comes first, whatever session length you chose. The clock is about 12 minutes in Kindergarten, and about 15 in Years 1 and 2. If the time runs out, the check ends, often after one last easy question, and your child still gets the 20 points for finishing. It does not carry on another day.

If your child stops before 12 questions, the report says check paused, and the check carries on the next time that subject comes up. If that check stops early a second time, the app moves on to ordinary sessions in that subject.

In the report email on the night of the check, on that day's page, and on your child's Full report for the first fortnight. It says how many skills your child can already do, and which skills the sessions start on.

On each of your children's learning days, at 9:30 pm Sydney time or at the time you pick in Settings. A morning time sends the report for the day before. On other days, an email comes only if a child did a session.

Once a week, on Sunday or on the Friday or Saturday you pick, the week's email comes in place of that day's nightly email. See a sample of both emails.

• No child has answered a question yet. Reports start after the first session.
• Your address is not confirmed. Sign in, and your dashboard offers Send the link again.
• It was a day off and nobody did a session, or the child is paused.
• Reports are off. Check Report emails in Settings, and Report emails to you on Account.
• Your plan is paused for the holidays, or it has ended.
• Your mail app filed it. Check your junk folder.

Your dashboard still shows everything.

done

Your child finished the questions, or the session's time ran out. A session that ran out of time pays for right answers but not for finishing, except on a check day.

stopped early

Your child stopped, or left the session open until the day ended.

ended early

The app ended the session after several wrong answers, or after several skills were hard. It still pays the points for finishing.

not finished

Your child started today and can still answer, so the numbers can change.

check paused

A check stopped early and carries on later. See Check days.

A night's email with answers in it has a link that names the day, such as See Zara's work from Tuesday. It opens that day's page, whenever you open it, with each wrong answer, the correct answer and the reason. The week's email links to your child's Full report.

A link in an older email opens the latest day with answers, and the page says which day that is.

A report shows your child's answers, so it sits behind your password. After you sign in, you go straight back to the page. You stay signed in for 12 hours. On your own phone, tick Keep me signed in on this device, and report links open without a password for 30 days.

It lists only what a parent can act on: a child asked for a prize, a child said a question looked wrong, or a child has not done a session for 2 or more expected days. Each line has its own link. When nothing does, you usually read Nothing needs you.

The app handles everything else itself, such as reteaching a skill, and shows those as grey lines.

Found hard names a skill with 2 or more wrong answers in that session. Across a week, it also means under 3 in 4 right. You do not need to do anything. The app chooses what comes next from your child's answers, and sets a lesson when a skill needs it, at most one a day.

If you want to help, open Help at home at the foot of your dashboard. It shows how Learnest teaches each skill, so you can use the same steps and words.

Questions step up as a skill gets easier, so a lower score can mean harder questions. Full report compares last week with this week so far, with check days left out, such as "Last week 49 of 62 right. This week 51 of 80."

In a week when your child answered outside check days, the week's email carries a note headed Message for your tutor, or with your tutor's name. Copy it into your own message to the tutor. To have us email a summary instead, use Parents.

Open Report emails in Settings to change the time and the weekly day, or to stop the reports for everyone. Each parent also chooses on Account: every report, the week's email only, or none. Your dashboard still shows everything.

Finish all of today's questions

20 points

Right answers

up to 20 points a day

Puzzle of the day

5 points

Finish today's lesson

10 points

Do every school day, Monday to Friday

75 bonus points for the week

Learn on a Saturday or Sunday

every point you earn that day is doubled

Miss one school day

no bonus that week

Your first week

counts from the day you start, not from Monday

Using a hint or a lesson card never lowers a point.

You decide. Points have no cash value from Learnest, and Learnest never pays out money or prizes. The guide is 10 cents a point. To change the rate, or to show points with no money, open Pocket money in Settings.

1. You stock the shop under Rewards, then Prizes. A new family starts with a few prizes you can change.
2. Your child presses Ask for this in their shop. That holds the points.
3. A line shows under Needs you, with a link to Rewards.
4. You press Approve or Decline. Approve spends the points, and Decline gives them back.
5. You press Handed over when your child has the prize.

No. A missed school day only loses that week's bonus. Points fall when you approve a prize, take or spend points on Rewards, or use Clear today. Asking for a prize holds its points until you answer.

Yes. Open Rewards, or Give or take points under More for your child's name on your dashboard. Your child reads the line in their points history. There is no undo key, so to reverse an amount, give the opposite one.

Open Settings. Under your child's name, pick the last day of the pause in Pause your child's name until, then save. To pause every child, use Pause everyone until. A child with a date of their own keeps that date, even an old one, so clear it first. To end a pause early, clear the date and save.

Report emails leave that child out, and the days do not count as missed. Your child's page says it is a day off, and your child can still do a bonus session. Answers, skills and points all stay. A week with fewer than 3 expected days pays no week bonus.

When a pause runs to its last date, however short, the app gives your child 3 review days: no new skills, only skills your child has already met. Then ordinary sessions carry on. A pause you end early by clearing the date gets no review days.

No. School holidays are days off unless you choose otherwise. Under School holidays in Settings, choose Rest, Light or Keep going. Light keeps up to 3 of each child's learning days a week, with shorter sessions. Your dashboard asks in the last school week before each holiday.

No. A pause in Settings changes nothing about your plan or what you pay.

If you pay monthly, you can pause the plan itself for the school holidays, from 2 weeks before the end of a term until the last day of the holidays. Open Billing, press Cancel plan and choose Pause for the holidays. Stripe charges nothing until the first day of next term, the report emails stop from the first day of the holidays, and your children can still open Learnest. To start again sooner, email hello@learnest.com.au.

A$10 a month for your first child and A$5 a month for each extra child, so two children cost A$15 a month. Or pay yearly: A$100 a year for your first child and A$50 a year for each extra child. All prices are in Australian dollars. Learnest is not registered for GST, so there is no GST in these prices.

The free trial lasts 14 days and ends at 10 pm Sydney time on its last day. Stripe takes your first payment about an hour later, unless you cancel first. Billing shows that date. Stripe emails you a reminder 7 days before the trial ends. Stripe takes your card on its own page, and Learnest never sees your full card number. The charge shows on your statement as LEARNEST.

1. Open Billing in your parent pages.
2. Press Cancel free trial, or Cancel plan once you are paying.
3. Tap an answer to the one optional question, or Skip and cancel.
4. Confirm on Stripe's page.

If you cannot reach Billing, email hello@learnest.com.au from the address on your account. We cancel within 1 business day and reply to confirm.

A trial you cancel costs nothing, and your children keep learning until its last day. A paid plan runs to the end of the period you have paid for, and nothing more is charged.

When the plan ends, your children see a quiet page and cannot start a session. You can still sign in, see your invoices and download your children's answers. We keep your family's records for 12 months, so you can pick up where you left off with Start again on Billing. Each family gets one free trial, so starting again charges you that day.

If you forget to cancel your trial, email hello@learnest.com.au within 14 days of the first charge. We refund that charge in full and end your plan, and you do not need to give a reason. We also refund any charge we make by mistake.

We do not refund part of a period when you cancel. Your rights under the Australian Consumer Law always apply. The details are in section 4 of the Terms of Use.

You pay for every child on your account. During the trial, adding or removing a child costs nothing, and the first charge counts the children you have when it ends. After that, your next charge includes a part-month amount for a child you add, or a part-month credit for a child you remove. On a yearly plan, Stripe charges a part-year amount for an added child straight away.

Open Billing and press Change your card or see invoices (Update your card after a failed payment). Stripe emails you and tries a failed card up to 8 more times over 2 weeks, and Learnest keeps working while it does. If the last try fails, your plan ends. You can start again at any time from Billing.

Open Account, then Delete my account. It removes every child's answers, sessions, reports and points, every parent's sign-in and the family code, and it cannot be undone. Our backups can hold a copy for up to 35 days. If your plan is still running, cancel it in Billing first.